Privacy Policy - SUCO Hub

At SUCO Hub, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect the personal information of users of our app, including Superadmin, Restaurant Admin, and Delivery Admin. By using SUCO Hub, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We collect personal and device-related information to ensure smooth functionality of the app. Below is a breakdown of the information collected for each user type:

Superadmin

• Device ID: To identify and authenticate devices.
• Phone Number: For login and account verification.
• Email (Optional): For communication purposes.

Restaurant Admin

• Device ID: To identify and authenticate devices.
• Phone Number: For login and account verification.
• Email (Optional): For communication purposes.
• Name: To personalize the account.
• Restaurant Location: To manage restaurant operations.
• GSTIN Number: For compliance and legal requirements.
• FSSAI Number: For food safety compliance.

Delivery Admin

• Phone Number: For login and communication.
• Email: For communication purposes.
• Vehicle Number: To manage delivery operations.
• License Number: For verification purposes.
• Address: For record-keeping.
• License Document: For identity verification.
• Personal Image: For identification purposes.

Location Data Collection

For Delivery Admins, we collect real-time location data, including background location access, to ensure efficient and accurate delivery operations. This data is used for:

• Tracking delivery progress and ensuring timely deliveries.
• Sending new order notifications to the nearest available delivery admins for a specific restaurant.

Background Location Access: We may collect location data even when the app is closed or not in use to ensure uninterrupted tracking of ongoing deliveries. This is essential for providing real-time tracking updates to customers and restaurant admins.

User Control: Delivery Admins can enable or disable location tracking from their device settings. However, disabling background location access may affect app functionality.

How We Use Your Information

We use the collected information for the following purposes:

• To authenticate users and allow secure logins.
• To facilitate app functionality, such as creating accounts, managing products, and tracking delivery orders.
• To comply with legal and regulatory requirements.
• To improve the app experience by providing personalized services.

Sharing Your Information

We do not sell or share your personal information with third parties, except in the following cases:

• To comply with legal obligations or government requests.
• To protect the rights, property, or safety of SUCO Hub, its users, or others.
• If required for app functionality, such as enabling delivery tracking.

Data Security

We take data security seriously and employ industry-standard measures to protect your information. This includes:

• Encryption to secure sensitive data.
• Restricted access to authorized personnel only.
• Regular security audits and updates to safeguard the app.

User Rights

As a user, you have the following rights regarding your data:

• Access and Update: You can access and update your personal information at any time.
• Data Deletion: You may request the deletion of your account and associated data by contacting us.
• Opt-Out: You may opt-out of optional fields such as email during registration.

Retention of Data

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be notified within the app or through email (if provided). Please review the policy periodically to stay informed about how we handle your data.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: